Massachusetts Registry of Motor Vehicles Cautions Public to Beware of Text Scams

Do not open links in messages which request payment or other information 

Customers should only use Mass.Gov/RMV for online RMV Services 

The Massachusetts Registry of Motor Vehicles (RMV) is cautioning the public to beware of text messages that allege to be from the RMV that request payment or other information. The practice, also known as smishing, can involve messages stating the RMV will take action against an individual due to unpaid fees. 

Attempts have been made in Massachusetts and several others states to trick individuals into sharing credit card numbers and other sensitive information, directing them to websites to pay outstanding balances. The RMV strongly encourages customers not to click links contained in such messages.  

“If you receive any kind of message telling you to make a payment or that you need to act quickly, do NOT click the link. The RMV will never text you looking for payment,” said Registrar of Motor Vehicles Colleen Ogilvie. “Scammers will often convey urgency to manipulate you. If you need to perform a Registry transaction online, be sure to only use Mass.Gov/RMV.” 

A wave of current text messages circulating warns of traffic ticket enforcement and that immediate action must be taken to avoid license suspension and vehicle registration revocation and impact to one’s credit score. The texts referenced a false regulation that allows for this enforcement action. These texts are being customized with dates and different states and can include the word “Massachusetts” to trick individuals into immediate payment. 

Scammers will sometimes create links that mimic the names and URLs of official websites. Customers should only use Mass.Gov/RMV for online RMV services.